A gas station company whose Rock Springs, Wyoming, outlet had a mix-up earlier this month of diesel and gasoline in its fuel tanks, which affected multiple vehicles, has apologized and is encouraging anyone with issues to call its customer service team.
“We sincerely apologize for this inconvenience and assure the community we are committed to doing our part to make it right, including covering all associated costs with any necessary repairs,” says in a statement Kum & Go sent in response to Cowboy State Daily coverage of the snafu The mix-up persisted from about 1:45 the afternoon of July 16 through 11 a.m. July 17 at the Kum & Go store on Foothills Boulevard, the statement says.
The company says it’s taking the following actions:
• Shutting down its fuel systems and verifying affected transactions.
• Proactively notifying all identifiable customers.
• Visiting local auto repair shops in search of potentially impacted customers.
• Notifying local shops of plans to cover related customers’ expenses.
• Meeting with customers to address any outstanding issues.
• Paying validated customer repair invoices and reimbursing validated customer expenses.
Anyone dealing with an issue from the mix-up should contact the company’s customer service team at 1-800-789-4455, the statement says.
“Once our team has (the customer’s) information, we will contact them directly via email and telephone with further instructions to get this resolved immediately,” it adds. “We always strive to treat our customers better than they expect to be treated. We appreciate our Rock Springs customers and thank them for their continued visitation at Kum & Go.”
On It
A service writer at Whisler Chevrolet in Rock Springs noticed the mix-up the week it happened and got in touch with a local Maverik attendant. Maverik now owns the Kum & Go brand.
The attendant, Austyn Olson, dispatched a statement on Facebook encouraging customers with mechanical problems from the mix-up to call Maverik and verify that they could be reimbursed, then to come into the Whisler shop for repairs.
The mix-up can cause thousands of dollars in damages, mechanical industry workers told Cowboy State Daily at the time.
Clair McFarland can be reached at clair@cowboystatedaily.com.
