HANNA, Wy. – September 6, 2020 Black Hills Energy technicians have started the process of bringing natural gas customers back online following the request of local firefighters to completely shut down the Hanna, Wyoming, system last night.
“The process of bringing customers back on to the system requires several steps,” Bo Secrest, gas operations manager for Black Hills Energy Wyoming, said.
“We must first make sure all gas meters are off, then purge the system so that it’s ready for the reintroduction of the natural gas supply. Finally, our technicians will need to go door-to-door and relight each customer’s gas appliances,” he said.
Black Hills Energy customers can assist us in expediting the relighting efforts by providing access to gas meters and restraining pets who may be on the premises.
Additionally, it is required that someone over 18 years of age be present during the relighting process.
Black Hills Energy is aware that the National Weather Service has issued a winter storm watch for the area, and will work diligently to make sure that all customers are back on the system as quickly as possible.
Our technician’s top priority is to safely return our customers to service.